For many years we’ve had a quality questionaire that we ask our residential air duct cleaning customers to fill out while we are in their home, and we’ve gotten a near-perfect rating. Most of our customers say they were quite happy with our service, rated it highly, and said they would use us again.

We are always interested in reading the comments on that form too, whether they are good or bad. Every honest review that we get from a customer is another opportunity for us to improve our service.

We’ve been doing such excellent work for so many years now that our percentage of repeat business is quite high. That number is over 60% now, which I am sure is one of the highest in the industry.

Here are some recent duct cleaning reviews about City Duct Cleaning that people have posted online:

AWESOME JOB‎
By george – Feb 8, 2010

We had City Duct Cleaning here to clean the furnace and ducts in our 3600 square foot home and they did an excellent job. They did everything they said they would on the phone and more. They even fixed and cleaned our electronic air cleaner as part of the job. It took 2 guys over 2 hours to do it, but what an excellent show. My wife and I were both very impressed. Thanks Glenn and John, what an excellent team.

EXCELLENT SERVICE February 6, 2010
By: VALERYP

I found City Duct on Google and contacted them for a duct cle aning. They were very helpful on the phone and very thorough when they came to clean my ducts. They also cleaned my dryer vent and I could not believe all the lint that came out of the it.
Excellent service! I highly recommend it.

EXCELLENT SERVICE February 6, 2010
By: FRANKINAJAX

We checked around very thoroughly and chose City Duct Cleaning to clean the ducts in our house. We chose them because they have all those awards and the lady on the phone was quite helpful and explained everything precisely.

When they arrived, they did an impressive job and they were careful not to leave any mess behind. They even fixed my humidifier for no charge and adjusted some of the dampers in my ducts. The airflow is much better now.

Thanks for everything City Duct. You will always be highly recommended.

Gleen & John were exceptional
Ben in Little Italy
dryer duct installation and furnace repair Our dryer wasn’t venting outdoors and house wasn’t maintaining temperature. They fixed both jobs (furnace vents were faulty and new thermostat was required and they installed new dryer duct) in a couple of hours. They cleaned up after and everything is both working and looking great. Thanks guys!

Feb 02, 2010

ducts done right
Lisa in Leslieville
duct cleaning Having just moved into a home this summer that, shall we say, wasn’t loved the way it should have been – or cleaned the way it should have been – by the previous owners, we HAD to have the ducts cleaned before we turned the heating on. We were literally afraid of what was lurking in the ducts. City Duct Cleaning came, explained all the options and even made sure we knew about their on-line coupon, saving us $25 that we didn’t know about! They had a lot of great input for us and suggestions to improve circulation and heating efficiency and though they suggested they may need to treat our ducts and had explained the expense – something we were willing to do if needed- they ended up telling us the procedure wasn’t necessary when they could have easily done it and taken our money for it with us being none the wiser. This type of honesty always impresses me and speaks volumes about the professionalism of a company. I would highly recommend them.

Exceptional John from City Duct
Nelson from Scarborough
Attic insulation removal I recently had a raccoon problem in the attic, and needed a company to remove the contaminated insulation. None of the wildlife companies provided this service. I then found City Duct Cleaning. They were very puntual, they did an extremely thorough job without rushing, and were very professional. I would highly recommend this company to anyone experiencing a similar situation.

What are some common factors for it being cold in the house? It could be lots of things, such as poor insulation, old windows, bad air flow…

As Mrs. Angela Sheridan of Toronto, Ontario writes:

‘My husband and I were having a problem in our daughter’s room with it being very cold at night. We would turn up the furnace to no avail as it was still very cold. On the other hand, the rest of the house was quite comfortable.

We called a local heating/cooling company to come service the furnace and we were told that the furnace was old and we should replace it and that would solve our problem. It sounded quite costly and we were still wondering if that would solve the problem in our little girl’s room. The windows were old but still, they did not seem to be the problem. We called an air duct cleaning company and within hours they were at our house with a large vacuum truck and video equipment.

I was amazed that one of the technicians on the job was John, one of the owners of the duct cleaning company. He turned up the thermostat then went to our daughter’s room and felt little air flow as compared to the rest of the house. He put a video camera into the bedroom duct and showed me the problem. We did not need new windows or a new furnace, we needed a good duct cleaning so he could remove the running shoe that was stuck in the duct pipe in our daughters room!

After a whole house duct cleaning I could not believe my eyes at all of the debris they took out of the ducts, it was truly amazing and the air flow is now great.’

So before you replace a furnace, etc… it does pay to have the air ducts cleaned or video scoped as opposed to spending countless dollars on needless work.

Duct cleaning will not solve every problem, but it is a general maintenance item and is a wise investment in your family’s health.

Remember 20 years ago when there were only about 5 or 6 air duct cleaning companies in all of the GTA to choose from? We were one of them. We’re still here, and we’re the best!

We’ve seen several other companies come and go in that time, and they all knew that City Duct was doing something right. That’s why many of our competitors have always strived to be like us. And since we’ve always been a leader in the industry, they always tried to do what we were doing, but they never truly understood what that was. Well, I have news for you guys… most of what we’ve been doing right all along is simply taking care of our customers.

We’ve always provided the most honest, complete job, and customer satisfaction is extremely important to us and always has been. That shows in the quality of service that we provide. We’re also always up-front about our pricing, and there are never
any hidden charges for anything here at City Duct Cleaning. Very few of our competitors can make such a claim. They figure they’re in your house right now, so why not soak you for every penny they can? Because you’ll probably never call them back again anyway, right? The service mentality of those companies is a joke, and if you think about it, its clearly gotten worse over the past generation or so.

We are the most well-known and the most reputable company serving the air duct cleaning industry in Toronto, and we have many thousands of very satisfied customers to prove it. In fact, we are proud to boast that over 75% of our work is repeat business, something that very few, if any, of those other guys can claim.

We’ve won the Consumers’ Choice Award as well as the Top Choice Award for Best Duct Cleaner in Toronto numerous times. We are your best choice hands-down when it comes to cleaning your ducts. Call us today for a free, no obligation estimate.